If you need help, including financial or welfare assistance, don't forget that ANUSA offers free and confidential support.
There are also a range of services available in the community which we have listed below.
Thank you to ACTCOSS for collating this information.
Emergency relief information guides: Volunteering ACT Community Info Hub have created useful information guides listing resources including free meals, laundry and showers, as well as emergency relief services. Find the latest guides here.
[New!] Assistance from Vinnies Shops: Following the recent relaxation on non-essential retail stores, Vinnies Shops will be providing material assistance by appointment via its Emergency Relief Helpline. Call 02 6282 2722 (Mon-Fri, 9am-3.30pm) you will then be asked to complete the Vinnies Shop Order Form (pdf via Google Docs).
Emergency Food Relief - call 1800 43 11 33, 9am-5pm: The ACT Government has partnered with VolunteeringACT and the State Emergency Service (SES) to provide emergency food relief to those in need. Any Canberran who is significantly and adversely impacted by the lockdown and is unable to feed their family is encouraged to call.
Emergency Relief Support: MARSS is providing emergency financial and food relief to anyone in financial distress residing in ACT and surrounding regions. Relief includes supermarket vouchers, culturally appropriate food hampers and essential home items, can pay outstanding bills and support clients to refinance or restructure payment plans to alleviate financial distress. Please refer anyone in need to MARSS on 02 6248 8577.
UnitingCare Kippax: Currently operating 9am to 4pm daily (Cnr Luke Street and Hardwick Cres, Holt) for the distribution of emergency items (food, hygiene products and prescription support) and financial aid. Call 02 6254 1733 or visit Uniting Care Kippax.
Roundabout Canberra – essentials for babies and children: Open during lockdown for social agencies to pass on to their clients. Includes essential items for babies and children. Not open to the public. Contact firstname.lastname@example.org or call 02 6193 6452 for more information or visit roundaboutcanberra.org.
Communities@Work: Our community pantries at Tuggeranong and Gungahlin are now OPEN. While in lockdown, we’ll have a ‘Tick and Collect’ system. Clients select their food and essential items, wait at the door of the pantry, and our staff to collect and bring items to them. Please call 02 6293 6500 for more information
Carers support: Carers ACT has resourcing available during this time to support carers through the provision of in-home help, emergency respite, financial assistance, advocacy supports, counselling, etc, so please direct any carers to Carers ACT for support.
COVID-19 Disaster Payment: Canberrans unable to earn an income during the lockdown may be able to access the Australian Government’s COVID-19 Disaster Payment.
Support to isolate while waiting for a test result: ACT Government COVID-19 Test Hardship Isolation Payment (pdf): A payment of $270 will be made to eligible workers who isolate while awaiting their COVID 19 test result. Apply for the isolation payment here.
Support if you have COVID-19, are a close contact, or have to care for someone with COVID-19: The COVID-19 Pandemic Leave Disaster Payment is available if an individual has been directed by ACT Health to self-isolate or quarantine and has no leave entitlements. Apply over the phone or by completing the claim form here.
Community Services #1 Food Pantry is open by appointment. Call 1800 960 938.
[New!] Canberra Muslim Community COVID Volunteers help COVID affected families within the ACT by purchasing groceries for quarantined families and providing contactless delivery to the door. Also supplying meals families who cannot make their own meals due to the COVID situation. They also provide transport for elderly people. Please call or send an SMS to any of the following numbers: 0422242666, 0424201402, 0415281931, 0413469648, 0421347448, or visit the website and click on COVID-19 Help: gungahlinmosque.org.au
Anglicare and Anglicare partner Emergency Food Relief Services are OPEN during lockdown. No appointments needed. We will update the community immediately if we need to make changes to our open days and times:
· ST JOHN'S CARE (Anglicare Partner)
45 Constitution Avenue, Reid
9.30am-2.00pm, Monday to Friday
02 6248 7771
· GORDON COMMUNITY CENTRE
110 Lewis Luxton Avenue, Gordon
Tuesday, Wednesday, Friday, 10.00am-3.00pm
02 6284 7003
· THE JUNCTION YOUTH HEALTH SERVICE - 12-25 year-olds only
30 Scott's Crossing, Canberra City
9.30am and 5.00pm, Monday-Friday
Call to arrange a delivery of food
02 6232 2423
· ARAWANG EMERGENCY RELIEF HUB
Corner Marconi Cres & Kett Street, Kambah
9.30am-12.30pm, Mondays only
0491 605 086