Student Assistance


The Student Assistance Unit at ANUSA provides support, advice and assistance to undergraduate ANU Students. University can be hard to navigate and the Student Assistance Officers are here to help. The Student Assistance Officers are professional staff, not current students, and confidentiality is assured. The service is free.

Visit the ANUSA Office Monday to Friday, 9am – 5pm, no appointment required.
Address: Melville Hall, Building 12, Ellery Crescent, Acton ACT 2601

Phone: 6125 4093


Student Assistance Officers can help in all sorts of ways, this might include information about:

  • Centrelink payments, eligibility and policies;
  • Bursaries and scholarships;
  • University programs and services;
  • Academic appeals;
  • Taxation; and
  • Community based services.

They can also help with:

  • Applying for bursaries;
  • Budgeting advice;
  • Free lunches and dinners for students who have any barrier to getting a healthy meal whether it’s physical, financial, time pressures, etc;
  • Grocery vouchers and emergency grants;
  • Completing your tax return; and
  • Referrals to appropriate services.
  • Free short term Emergency Accommodation

The Emergency Grant Scheme provides emergency grants of up to $500 to students facing financial hardship. The money does not have to be paid back. Applicants must be able to demonstrate why they need assistance. Please see the Student Assistance Unit for an application form. More info >

Student Meals See a Student Assistance Officer about our free Student Meals program, providing free lunches and dinners for students. No appointment required and no application is necessary. More info >

Grocery Vouchers are available from the Student Assistance Unit. Grocery Vouchers are for students whose needs cannot be met by Student Meals and have other needs besides a meal. In order to request a Grocery Voucher contact a Student Assistance Officer.

Academic Appeals ANUSA can help you if you’ve received a mark you’re not happy with,  have been asked to ‘Show Cause’ to remain in your course of Study, or received an allegation of Academic Misconduct. The Vice president and Student Assistance Unit are available to provide advice, explain the processes and advocate on your behalf.

Medical Emergency Grant provides emergency grants up to $300 per semester to eligible undergraduate students who are unable to afford ongoing medical treatment due to a medical condition that is adversely affecting their education. This grant does not need to be paid back, and is separate from the Emergency Grant Scheme. Please contact a Student Assistance Officer for an application form.

ANU Students’ Association’s Parents and Carers Grant

ANUSA’s Parents and Carers grant is designed to assist undergraduate ANU students who have dependent children in their care. ANUSA recognizes that students with children can often face additional barriers to study due to competing time priorities, increased financial commitments including childcare.

The ANUSA Parents and Carers Grants exist to assist students who have children in their care, who are experiencing, or expect to experience, financial hardship. The aim of the grant is to assist to alleviate situations which may become a barrier to completion of their program of study.  

To apply submit an application form along with the supporting documents to the ANUSA office or by email to

Application Form – ANUSA Parents and Carers Grant form

If you have any questions please contact the ANUSA Student Assistance Officers.

If you need any help at all (whether it’s listed above or not), make the Student Assistance Unit your first port of call.

We acknowledge the Ngunnawal and Ngambri people as the Traditional Custodians of the land on which ANUSA operates.
We recognise the continuing connection to lands, waters, and communities of all Aboriginal and Torres Strait Islander people.
We pay our respect to Elders, past and present, and commit to standing with our first nations people.

Contact ANUSA (02) 6125 2444