Returns
Change of Mind
We accept returns on our products provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If you change your mind and the above applies, you can return the product to the address below, please include a handwritten note with your order number and name. Unfortunately we do not refund the delivery costs. Please contact us at sa.admin@anu.edu.au before returning an item.
- All returns must be received within 28 days.
- All items must be unused, with seals intact and tags attached where applicable. Products' packaging must also be received intact with no tears or blemishes.
- We strongly advise returning your order with tracking as we can't be responsible for items that go missing before they reach us.
- We will usually process all returns within 14 days of receiving them.
- Please note we don't refund delivery costs.
Damaged or Incorrect Items
If your item is damaged/faulty or you believe the product is incorrect please contact us asap at sa.admin@anu.edu.au.
Ownership in the product passes to you on payment. If the product is damaged or lost during transit we will pass on any amount paid by Australia Post due to a problem with delivery.
We do not refund for natural wear and tear or for damage caused post receipt.
These terms do not exclude Consumer Guarantees under the Australian Consumer Law.
Returns Address
After you have contacted us to advise of a return please send returns to:
Returns ANUSA
Level 2, Di Riddell Student Centre
University Avenue, Kambri,
ANU 2620
If you have any other queries regarding returns, please email us at sa.admin@anu.edu.au