Delivery
Click & Collect
We offer Click & Collect so if you would like to save on delivery costs you can pick up your item from the BKSS on the ANU campus. Click & Collect is free.
Once you've placed your order you will receive an email or phone call when it is ready to pick up, usually the same or next business day. Please bring along your order number and proof of ID.
Our opening hours are:
The address for Click and Collect is:
Level 2, Di Riddell Student Centre
University Avenue
Australian National University,
Acton
ACT 2601
Delivery
We currently only offer Delivery within Australia. Our delivery fees are dependent on weight.
Your delivery cost will be displayed at the checkout step.
Delivery Terms
1. Your order will usually ship within 1 week.
2. Within Australia, your delivery should be received within 7 days. In more remote, and regional, areas this can take longer and depends on Australia Post delivery times. Please allow up to 10 working days to receive an order. Tracking numbers will be provided on your shipping confirmation email and these can be used to track your order with Australia Post. You can check your estimated delivery time on the Australia Post website here
3. Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect. If you accidentally use the wrong delivery information please contact us at sa.admin@anu.edu.au as soon as possible.
4. Missing or non- delivered parcels need to be reported to us within 30 days. Any orders returned to us due to incorrect delivery address or unclaimed through the post office will be refunded for the product component only.
5. You need to contact us to arrange redelivery within 30 days of dispatch. If you request redelivery the original product cost applies. If misdelivery was due to your error, we may charge an additional delivery fee.
6. These terms do not exclude Consumer Guarantees under the Australian Consumer Law.
International Orders
Unfortunately at this time we are only sending packages within Australia.